Refund & Return Policy

Effective Date: 07 July 2026

At Chasmiss™, customer satisfaction is our priority. We take great care in delivering premium-quality iPhone accessories. Please read our Refund & Return Policy carefully before placing an order.

7-Day Return & Replacement

We offer a 7-Day Return & Replacement Policy from the date of delivery for eligible orders.

To qualify for a return or replacement, the product must:

Be unused and in its original condition.
Include all original packaging, accessories and labels.
Be returned without physical damage caused after delivery.
Be accompanied by proof of purchase or order confirmation.

Eligible Reasons for Return

Wrong product delivered.
Manufacturing defect.
Damaged product received during transit.
Incorrect iPhone model received due to our packing error.

Items Not Eligible for Return

Returns or refunds will not be accepted under the following circumstances:

Wrong iPhone model selected by the customer while placing the order.
Normal wear and tear after use.
Damage caused due to misuse, accidents or improper handling.
Products returned without original packaging.
Requests made after the 7-day return window.

Cash On Delivery (COD) Orders

Cash On Delivery orders are eligible for return according to this policy. If a refund is approved for a COD order, the amount will be transferred via UPI or bank transfer after successful inspection of the returned product.

Replacement Process

If your return request is approved, we may offer:

A replacement of the same product.
A replacement of the correct iPhone model (if shipped incorrectly by us).
A full refund where replacement is unavailable.

Refund Process

Once we receive and inspect the returned product, you will be notified regarding the approval status.

Approved refunds are generally processed within 5–7 business days.

Cancellation Policy

Orders can be cancelled before dispatch by contacting our support team. Once the order has been shipped, cancellation requests cannot be accepted.

How To Request a Return

Please contact our customer support with:

Your Order ID
Registered Mobile Number
Clear photos or videos showing the issue

Our support team will guide you through the return or replacement process.

Apple Trademark Disclaimer

Apple®, iPhone® and MagSafe® are registered trademarks of Apple Inc. Chasmiss™ is an independent accessories brand and is not affiliated with, sponsored by, endorsed by or authorised by Apple Inc. Product names are used solely to indicate compatibility.

Policy Updates

Chasmiss™ reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Changes become effective immediately after being published on this page.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Phone: +91 6390544901
Email: support@chasmiss.com
Address: Gorakhpur, Uttar Pradesh, India